Servis Operations Management - 3264 Words

Service and Operations Management | Medic- Call Personal Alarm System: Capacity Planning and Resource Management | Magdalena Kulikowska | International Tourism Management | Words count: 2020 Contents Executive Summary 3 1. Introduction 3 2. The role and importance of capacity management to the success of an organisation. 3 2.1 Level strategy 4 2.2 Chase strategy 4 2.3 Demand strategy 5 3. Queue strategy 5 4. Evaluation of capacity planning and resource management in Medi-Call Company. 5 Chart 1. 6 4.1 The implications of coping zone on both staff and customers. 7 5. Recommendations and Conclusions 8 References 9 Appendix.1 11 Appendix . 2 – Plagiarism†¦show more content†¦However, providing insufficient capacity may led to deteriorating delivery performance, unnecessarily increase work in process, forming queues and frustrate service-providing staff. Inability to provide good quality of service when consumers want it, can result in reduced profit due to the loss of current and future customers interest (Heineke 2003) (Eggins 2013). On the other hand, exceeded capacity leads to under utilisation of resources, unnecessarily increasing costs and reducing profits (Johnston et al., 2012). It is difficult to achieve the balance between capacity and demand in always changing service environment. As every system has, at least one capacity limited resource: labour or equipment available, there are three main strategies used to manage the demand. 2.1 Level strategy This approach requires companies to set up their capacity at constant level while any fluctuations in demand are ignored (Olhager amp; Johansson 2012). It seeks to get the best return from expensive and limited resources through developing off peak demand, use of reservation system, price changes and queue management techniques. It is mainly relevant when the demand for particular service is more noticeable before time of usage. Moreover, the service provider can tell the customer to wait when the demand cannot be satisfied. When the service is highly valued by theShow MoreRelatedCase on Bata2576 Words   |  11 Pagesabout 500 small manufacturers, each producing from 500 to 40,000 pairs per day. Firms in this sector included giants such as Bata and servis âž ¢ Informal sector has the big market share of about 80 percent, was comprised of over 17,000 units, each with the average of two employees. âž ¢ Exports About dozen firms are involved in the exports but only Servis, Bata, Firhaj, Epcot. Shafi and Rajex participated regularly in the major annual footwear exhibitions in the Dusseldorf, Germany. 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